Last updated: May 29, 2026
This Privacy Policy explains how CapacityLab collects, uses, and protects information provided by customers and website visitors.
1. Information we collect
We may collect the following information:
- name and email address
- company or project name
- billing and payment information handled by our payment provider
- technical context provided by the customer
- website, API, architecture, infrastructure, or product information submitted for analysis
- communication history related to the purchased product
We do not intentionally collect passwords, private keys, production credentials, secrets, or sensitive personal data.
2. How we use information
We use information to:
- deliver purchased digital reports
- communicate with customers
- understand the customer's technical context
- prepare performance, capacity, infrastructure, and reliability observations
- improve our products, templates, and internal processes
- comply with legal, tax, and payment obligations
3. Payment processing
Payments are processed by third-party payment providers. CapacityLab does not directly store full credit card details.
Payment providers may process billing information, tax information, and transaction details according to their own terms and privacy policies.
4. Technical information
Customers may provide technical information about their applications, APIs, infrastructure, metrics, architecture, or operational context.
This information is used only to prepare the requested report and communicate related findings.
Customers should avoid sending secrets, credentials, private keys, production passwords, or unnecessary personal data.
5. Data sharing
We do not sell customer data.
We may share limited information with service providers necessary to operate the business, such as payment processors, email providers, hosting providers, analytics tools, or document delivery tools.
We may also disclose information if required by law.
6. Data retention
We retain customer information only as long as reasonably necessary to provide the product, maintain business records, comply with legal obligations, resolve disputes, and improve our services.
Customers may request deletion of their information, subject to legal, accounting, and operational retention requirements.
7. Security
We take reasonable measures to protect customer information. However, no method of transmission or storage is completely secure.
Customers should not send credentials, secrets, private keys, or highly sensitive information unless a secure process has been explicitly agreed.
8. International customers
CapacityLab may work with customers from different countries. By using our products, customers understand that their information may be processed in countries other than their own.
9. Your rights
Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information.
To make a request, contact us at support@capacitylab.dev.
10. Contact
For privacy questions, contact us at support@capacitylab.dev.